Policy - Michelle Giles Jewellery

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal, accounting and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Michelle Giles, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Michellegiles@hotmail.co.uk.

Note, if a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.

Returns
If you’d like to return your item please contact me asap and return the item within seven days of delivery. Personalised or customised items are non returnable.

Frequently Asked Questions

Returns

If you’d like to return your item please contact me 7 days and return the item within 14 days of delivery.

Because of the nature of these items I cannot accept returns for personalised or customised items unless they arrive damaged or defective.

Gift wrapping and packaging

All my items are sent in a lovely eco gift box or packaging, ready to give as a gift (or just as importantly as a treat for yourself). However if you'd like a personalised message to be included just let me know when putting in the order.

What happens if my package gets lost in the mail?

Although rare, packages do get lost in the post from time-to-time. I will not be held responsible for packages lost in the post. I send all mail either signed for or special delivery and will send you a copy of the reference number with proof of shipping upon dispatch.

Is it possible to purchase a pendant without the chain?

Yes. Please contact me for pricing and instructions for ordering without that chain.

Care instructions

All silver will tarnish over time. This process is natural but some substances in our daily lives will speed the process up, contact with soap, hairspray, perfume, food, latex and even the natural oils on our hands can tarnish silver quicker.

I recommend that you use a good quality jeweller's silver cloth regularly as part of your jewellery cleaning routine before the tarnish process begins.

Always remove jewellery before using hand sanitiser, showering or swimming as silver can react with chemicals and chlorine.

Silver is a soft metal and it will naturally mark and scar if knocked, this is a natural characteristic of silver and means a pure silver charm or pendant will age and wear gradually over time.

UK - Posting your Jewellery

Items will be sent to the address you list when you order unless you tell me otherwise.

Jewellery is sent by Royal Mail either signed for or in some cases, usually items over £40, by special delivery so that it is insured as well as tracked, to give you added reassurance that your jewellery will get to you safe and sound.

You will be sent an email with the dispatch code once your parcel is sent.

International - Posting your Jewellery

International orders are sent usually through Royal Mail with deliveries to Europe within 3-5 working days, and worldwide within 5-7 working days.

International orders are sent tracked, insured, and will need to be signed for upon delivery.

Buyers are responsible for ensuring the address given at checkout is correct and for any customs, taxes or duty fees that may apply/or be applied by your destination country. We suggest that you contact your local customs agency prior to purchase to learn about the costs which may be incurred on the package at the time of delivery. Please note that while not common, items can be delayed by customs and that we (the seller) cannot be held responsible for this delay.

Paying by Paypal

Paypal payment is due within 48 hours of purchase, otherwise the sale will be cancelled.

Ring Sizing

If you don’t know your ring size there are a few options available:

1) purchase a ring sizer from my shop
2) pop into a nearby jewellery shop and they will be able to take your measurements for free.
3) if you know your size but it's not a UK size you can check a conversion chart by clicking on the following link:
http://findmyringsize.com/en/conversiontable.aspx
4) you can also drop me a line with your size according to your country chart

All rings are made to the sizes you specify at checkout or on ordering and charges may apply if you need the ring adjusted after purchase.

Bangle Sizing

To measure for a bangle - Close your fingers together and bring your thumb to your little finger, just as you would when you slide a bangle over your hand. Use a flexible measuring tape, string, or strip of paper and wrap it snugly around your hand at the widest point. Then measure the string/paper with a ruler.

All bangles are made to the sizes you specify at checkout or on ordering and charges may apply if you need the bangle adjusted after purchase.

Legal imprint