Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 1 - 3 business days
  • North America : 5 - 7 business days
  • Europe : 5 - 7 business days
  • Australia, New Zealand and Oceania : 5 - 7 business days
  • Asia Pacific : 5 - 7 business days
  • Latin America and the Caribbean : 5 - 7 business days
  • North Africa and the Middle East : 5 - 7 business days
  • Sub-Saharan Africa : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Custom and personalised orders

Much of the jewellery I make is made to order and specifically for you. Although I strive for consistency on each and every piece, very slight variations are inevitable and no two pieces are ever exactly the same. The usual processing time is 3-5 working days for making individual pieces advertised on Etsy prior to postage.

You may wish to customise your piece in some way. I am happy to help and will give you a price and timescale when you enquire.

Maybe you have an idea for a commission and would like to discuss it. When you commission jewellery based on your own idea, I will visualise it for you and will aim to process the commission within two weeks. I will keep you updated with the progress.

Gift wrapping and packaging

All my items are sent in a lovely gift box, ready to give as a gift (or just as importantly as a treat for yourself). However if you'd like a personalised message to be included just send me a note when putting in the order and I will include a little gift card with your message.

What happens if my package gets lost in the mail?

Although rare, packages do get lost in the post from time-to-time. I will not be held responsible for packages lost in the mail. I send all mail special delivery and will send you a copy of the proof of purchase upon shipping.

Is it possible to purchase a pendant without the chain?

Yes. Please contact me for pricing and instructions for ordering without that chain.

Care instructions

All silver will tarnish over time. This process is natural but some substances in our daily lives will speed the process up, contact with soap, hairspray, perfume, food, latex and even the natural oils on our hands can tarnish silver quicker.

I recommend that you use a good quality jeweller's silver cloth regularly as part of your jewellery cleaning routine before the tarnish process begins.

Always remove jewellery before showering or swimming as silver can react with chemicals and chlorine.

Silver is a soft metal and it will naturally mark and scar if knocked, this is a natural characteristic of silver and means a pure silver charm or pendant will age and wear gradually over time.

UK - Posting your Jewellery

All packages are sent Royal Mail special delivery, insured, and tracked to make sure you get your jewellery safe and sound.

Everything will be sent out Royal Mail special delivery. This is a next day service delivery by 1pm (for the UK). This is tracked, insured and needs to be signed for when delivered. You will be sent an email with the tracking code once your parcel is sent.

International - Posting your Jewellery

International orders are sent usually through Royal Mail with deliveries to Europe within 3-5 working days, and worldwide within 5-7 working days.

International orders are sent tracked, insured, and will need to be signed for upon delivery.

Buyers are responsible for ensuring the address given at checkout is correct and for any customs, taxes or duty fees that may apply/or be applied by your destination country. We suggest that you contact your local customs agency prior to purchase to learn about the costs which may be incurred on the package at the time of delivery. Please note that while not common, items can be delayed by customs and that we (the seller) cannot be held responsible for this delay.

Paying by Paypal

Paypal payment is due within 48 hours of purchase, otherwise the sale will be cancelled.

Ring Sizing

If you don’t know your ring size there are a few options available:

1) purchase a ring sizer from my shop
2) pop into a nearby jewellery shop and they will be able to take your measurements for free.
3) if you know your size but it's not a UK size you can check a conversion chart by clicking on the following link:
http://findmyringsize.com/en/conversiontable.aspx
4) you can also drop me a line with your size according to your country chart

All rings are made to the sizes you specify at checkout or on ordering and charges may apply if you need the ring adjusted after purchase.

Bangle Sizing

To measure for a bangle - Close your fingers together and bring your thumb to your little finger, just as you would when you slide a bangle over your hand. Use a flexible measuring tape, string, or strip of paper and wrap it snugly around your hand at the widest point. Then measure the string/paper with a ruler.

All bangles are made to the sizes you specify at checkout or on ordering and charges may apply if you need the bangle adjusted after purchase.

Legal imprint